Information, Advice & Guidance

Overall Aim of Service


To support people in accessing all welfare benefits and public services to which they are legally entitled to, in order to eradicate or minimise disadvantage and exclusion.

Services provided

We provide advice and information on matters such as:

  • Welfare Benefits
  • Housing
  • Health and Social Care
  • Disability
  • Older People
  • Women
  • General enquiries


Income maximised through benefit take up; increased financial inclusion; improved standard of living; enhanced choice and control, increased contribution to the local economy.

Our Information, Advice & Guidance service is available to everyone at a fee, with a reduced fee for members. Those with financial hardship, please still speak to us as we may be able to reduce or waive the fees. We will advise you of the fees before confirming appointments.


Please look at our flyers for details in English, traditional Chinese, and simplified Chinese.

For questions and further information, please contact our Admin: Chloe Yip


CCC-B is proud to be AQS accredited with the Advice Services Alliance, and a member of AdviceUK.



As of 2022, we have renamed our Advice & Advocacy (AA) service to Information, Advice & Guidance (IAG) to better reflect the services we offer.